The Official BristolPestControl.com
not to be confused with imitations
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0117 366 0938 or write to us at The Cottage, Redhill, Bristol, BS40 5TE
Or you can email us at firstname.lastname@example.org and we aim to respond within 14 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 456 6031 or via their website https://www.disputeresolutionombudsman.org/ which-trusted-traders-partnership/
Why choose us?
- Same Day Local Response
- Fully Insured & Reliable
- Over 17 years experience
"Ian came round as I had maggots falling through my light fittings and was at my wits end! I am incredibly clean and houseproud and couldn't understand what was going on. We discovered that I had 4 dead rats in my extension roof that flies had laid eggs on! He dealt with the problem immediately and went utterly out of his way to make sure that it wouldn't ever happen again, coming back 5 times (unpaid) to ensure that it was sorted. Will always recommend him to anyone that has a pest problem!"Louise Warne
"My client had an infestation high up under the gable end of her house. We didn't know what they were, so I called Ian from Bristol Pest Control. He came to the house and immediately identified the insects – bumble bees! He explained that they cause no damage and will go away with the first frost of the year. He recommended that after they were gone the hole is blocked up in case wasps come next year to use the venue! My client's mind is now at rest as she knows what the situation is and is also very happy to give these bumble bees a home for the summer."Happy Landlord
"We completely trust Ian to keep us free of potential pest concerns. He has always been a pleasure to deal with, very discreet and offers a fantastic and affordable service that includes regular visits to maintain a pest free environment."Georgina Haslam, Managing Director, The Birdcage
"I have used Ian Thomas as my Pest Control consultant for some time. He has proved to give a very comprehensive and satisfactory service. Always reliable and he is only a phone call away.
I have no hesitation in recommending his company and feel sure should you use him you will not be disappointed." Philippe T. Giorgetti, Golden Lion, Wrington, BS40 5LA
"Ian has attended on a number of occasions to deal with our mice infestation – he has done a good job and this winter no four legged friends have made their home here!
Thanks Ian"Rose Taylor, SS. Philip & Jacob Church, 11th March 2013.
"Ian used to do our pest control in the early 90's working for another company.
He always did a great job, so I was delighted when I heard he had started his own company. Ian has given The Community Farm confidence that whatever the pest problem he will sort it. This gives the farm piece of mind."Phil Haughton
"I have used Ian Thomas on various developments that I manage and I have always found him to be reliable and professional and would recommend him to anyone wishing to be pest free."Maureen Ryder, Holdshare Management Services Ltd